Frequently Asked Questions

Q: How often will the hospice team visit?

A: The hospice nurse at the time of admission will develop a comprehensive plan of care that will address the specific needs of the patient.  Visit frequencies may vary as a patient’s illness progresses.  Serenity Hospice Care will have the nurse case manager visit at least once a week. The patient and/or family may decline visits from other team members.

Q: How often can I call Serenity Hospice Care?

A: Serenity Hospice Care is available 24 hours a day, 7 days a week for patient care.  We encourage the patient, family, and caregiver to call anytime.  Our hours of operation are 7:30 AM -4:00 PM.  After business hours, you will reach a specially trained nurse to handle your questions or concerns.  At times the situation can be handled on the telephone; at other times a visit may be required by a team member. We encourage patient and family members to call the office before calling 911 unless you want life prolonging, aggressive treatment.

Q: What if a patient lives alone?

A: The hospice team will continue to assess the patient’s needs on an ongoing basis.  They will make any necessary recommendations as needed for the benefit of both the patient and/or caregiver.

Q: Can a patient cancel hospice services once they have started?

A: A patient can cancel or revoke the hospice benefit of service at any time for any reason.   At times hospice may discharge a patient for different circumstances such as the patient’s condition improves, a patient and/or family is unwilling to comply with the plan of care, the patient moves out of the designated service area,  and/or there are safety issues that cannot be resolved.  If a patient no longer needs the service and is discharged, they may resume at a later date as needed.

Q: How long do hospice staff stay involved?

A: Serenity Hospice Care remains active in the patient’s care during the illness.  When a patient passes away, the family and/or caregivers have the option to continue working with our bereavement specialists, who can provide additional ongoing support and resources.

Q: How do I pay for the hospice coverage?

A: Medicare, Medicaid and most private insurances cover hospice care!  Serenity Hospice Care covers any equipment and/or medications that are related to the terminal diagnosis of the patient. If you have questions about your insurance benefits, please contact our office at 262-735-4297 and we would be happy to assist you in finding an answer.

For example:

  • Routine Care – symptom control; patient is comfortable; care provided through scheduled visits by hospice team (nurse, CNA, social worker, chaplain, physician)
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
    ~ Medicaid Covered? Always – Pays 100% of costs
    ~ Private Plan Covered? Depends on your plan
  • General Inpatient Care – short term management for out of control symptoms provided in an inpatient facility
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
    ~ Medicaid Covered? Always – Pays 100% of costs
    ~ Private Plan Covered? Depends on your plan
  • Continuous Care – short term crisis care at home or in an assisted living facility with 24-hour care provided by the hospice team
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
    ~ Medicaid Covered? Always – Pays 100% of costs
    ~ Private Plan Covered? Depends on your plan
  • Respite Care – 5 day maximum patient stay in a nursing facility to give the caregiver rest so he or she can continue to provide care in the home
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs.  Patient pays 5 percent of the Medicare payment amount for inpatient respite care
    ~ Medicaid Covered? Always – Pays 95% of costs.  Patient pays 5 percent of the Medicare payment amount for inpatient respite care
    ~ Private Plan Covered? Depends on your plan
  • Medications – needed for the life-limiting illness
    ~ Medicare/ Medicare HMO Covered? Always
    ~ Medicaid Covered? Always
    ~ Private Plan Covered? Depends on your plan
  • Equipment and Supplies – needed for the life-limiting illness and provided by hospice-approved contractors
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
    ~ Medicaid Covered? Always – Pays 100% of costs
    ~ Private Plan Covered? Depends on your plan
  • 24 hour on call access to hospice staff support for patients and families
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
    ~ Medicaid Covered? Always – Pays 100% of costs
    ~ Private Plan Covered? Depends on your plan
  • Grief support services and other complementary therapies
    ~ Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
    ~ Medicaid Covered? Always – Pays 100% of costs
    ~ Private Plan Covered? Depends on your plan

If you have any additional questions, comments or concerns, please contact our office at 262-735-4297 and we would be happy to assist you.